シェラトン・グランデ・トーキョーベイ・ホテル
電話
(81)(47) 355 5555
279-0031·日本 千葉県浦安市舞浜1-9
現地時刻
1:28 AM
· 天気

Inquiry - Stay

Thank you very much for taking interest to staying at Sheraton Grande Tokyo Bay Hotel.
Please feel free to send us inquiry via Email.

※Attention
Please be informed it will take 1 -2 business day to answer your inquiry.
If your inquiry is urgent, please directly contact us at +81-47-355-5555.

Email Address: 
sheraton.tokyobay@sheraton.com

※Please include following information in your email.
=================
・Full Name
・Contact Phone Number (including your country code)
・Reservation Confirmation Number 
=================

[FAQ]

  • May I leave or send my luggage before my stay?
    [For guest coming by Train]
    You are welcome to use Tokyo Disney Resort® Welcome Center (1F at  Maihama Station) to check-in and leave your luggage at the center and get the luggage back in your room when coming back from the Park.
    Tokyo Disney Resort® Welcome Center Open hour: 8:00AM - 3:00PM
    *Credit card deposit only. Payment by cash is available at check-out time even you have deposit with your credit card.
    *For guest over 15 guests, please check-in at 2F front desk at Hotel.

    [For guest coming by Car or Bus]
    Please contact our bell desk upon arrival to leave your luggage.

    [For guest wishing to send]
    Please clarify your booking information such as check-in/check-out date, booking name and booking confirmation number.
    Address: 1-9 Maihama, Urayasu City
    Destination: C/o Sheraton Grande Tokyo Bay Hotel Font desk
    Phone number: +81-47-355-5555
    Note: Please write your name (booking name) and arrival date with phone number.

  • Sharing bed
    If you are accompanied of a child/children under 6 years old, 1 child per bed will be complimentary.
    Bed size: main bed 140 cm / Third and Fourth bed 97 cm

  • Arranging bed (upon request)
    We are able to offer you a 2 beds side-to-side set up for the room types below:
    Grande Room, Ocean Dream Room, Treasures Room and Sheraton Club Room.

  • Kids amenity (upon request)
    Please contact our reservation agents or from the form if you wish to use the below items:
    >Bed Wetting pad
    >Kids nightwear (88cm one-piece dress type)

  • Baby amenity
    Please contact our reservation agents or from the form if you would like to use a baby crib. 
    Diapers are available for purchase at "Tack" (Drug store)/ 2F Shopping Promenade.

  • Nightwear
    Please find the nightwear and slippers set in your room.
    *Please refrain from going out of your room wearing the One-piece nightwear and Slippers.

  • Non-Smoking request
    All our guestrooms except for some Standard room are non-smoking.
    If you would like to smoke during your stay, please find the smoking area on 1F Hotel Entrance.

  • Request anniversary use (pre-reservation required)
    We are happy to assist you with below items:
    [Complimentary offer] Special towel-art with Message card
    *Please contact our reservation agents or from the form to notice The name of celebrating guest, age, male or female and celebrating detail.
    [Service for a fee] Flower, Cake, Champagne, Fruits 
    *The Cake will be homely made and require to be ordered 4 days prior to the arrival date.
    *Please enjoy the cake within 4 hours after room delivery for Food Hygiene.
    *The delivery time might be earlier or later than the actual requesting time.

  • Tokyo Disney Resort® Park Tickets
    Park tickets are available for purchase at Ticket counter next to the Front Desk.
    Prices: Adult 7,400JPY/Children(12-17 years old)6,400JPY/Children(4-11 years old)4,800JPY

  • What if the Park are not offering ticket because of the crowded guests?
    Please contact our Ticket Counter to get a Tokyo Disney Resort® Official Hotel Stay guest card to allow you to go to the park.
    *The card is offered only when the park have stopped accepting new guest to the Park.